Работа в Донецке

2nd line Customer support Analyst in IT(Poltava or Tbilisi)


Salary:$900-...


We are searching for a new person to strengthen our Support team that today consists of 4 persons (Poltava, Tbilisi, Canada).
You have an eye for quality, structure and are not afraid to change our product for the better.
Clients are based in not only Nordic countries but international so some travel maybe required.
You like working with customers, are focused on delivering high quality services and want to reach your goals
together with your colleagues within an agile and competent customer focused environment.

Background
· Have worked 2nd line Software Support, Product Support, Application Support or as a Customer Consultant.
· Have conducted one-to-one sessions with customers to be able to establish the root of the problem. This includes diplomatic
explanations to the customer if they are not using the application correctly.
· Minimum 1 years’ experience within support/helpdesk environment (Customer Services or Technical Support) or Customer Consultant role.
· High level of written/verbal English skills (this person will use large part of their time conducting remote sessions,
telephone conversations and troubleshooting with customers)
· Experience of support business applications and processes, if possible within procurement.
· Experience of working within SLA defined support



Role description
• Provide 2nd line support for Biruzai software suite.
• Demonstrate a professional approach with excellent communication skills
• Work with the customer to both troubleshoot the issues and also keep customer updated of progress
• Work on creation user guide and other documentation

We can offer:
- Attractive salary
- A strong and agile Support environment


Our vision is to be the preferred and safe choice for ambitious businesses whose success and performance highly depend on
effective management of contracts.

Place
Tbilisi/Poltava

Title
2nd line Customer Support Analyst

Start
As soon as possible

Salary
Competitive

Sector
Private

Position
100%

Category
IT / Telecommunication / Internet / Application development

Send your CV to [email protected] (don’t forget specify phone and skype contact)